My Groupon.com Account Was Hacked
Last Saturday as I’m cleaning away, I happened to hear my phone email alert. When I finally went to look at my phone I saw 2 emails from Groupon.com. The first was to happily tell me that I just made a purchase with them. The second was that I also just changed my email on the account for all notifications.
… I didn’t really even read the second one because my mind was still stuck on the “Thank you for your …” part.
threw down gently placed my phone on the couch and panic/ran walked to my computer. Sure enough. There it was on my laptop in BIGGER print. “Thank you for your purchase…”
Unless I have been really good at channeling “The Secret” there’s no way I made any purchases while cleaning.
I went over to Groupon.com’s site and tried to log in.
I tried to login
I tried to login
You gotta be kidding me ….
“Forgot your password?”
No Groupon …. someone just changed the email address on my account and changed the password on it. How could you do this to me Groupon?!?! I feel so betrayed ….
It’s at this point I did something that allowed me to gain access into my account. I’m not going to say what I did, because then that means these people just get better at doing what they do. So, I’ll leave it to your imagination.
I gained access to my account.
There it was …. Camera purchases with the hacker’s name and shipping address using my credit card on file. (Now … right here you’re going to say .. why did you leave your card on file? … yeah .. hold that thought. We’re gonna get “real” on that topic later)
I cancelled the orders, deleted all personal information and then took screenshots of where and to who the items were shipped to. Side note – Groupon.com has no one to call if this happens to you on the weekend. They do have a “email / Chat with us” button … which is really great for those that HAVEN’T HAD THEIR ACCOUNT HACKED AND A NEW EMAIL ADDRESS PUT ON THE ACCOUNT!
Everything I could do, including stopping the card used was done.
Yes, I contacted local police and gave them the name and address of where the items where to be sent. Yes, the police will do nothing about it. It’s kindof like someone breaking into your home and then because nothing was actually stolen – the police decided it’s not really that important. … don’t even get me started with this.
To the people out there who have also been hacked on Groupon.com because apparently this happens a lot with them, I suggest you go file a complaint with the Internet Crime Complaint Center (US ONLY). This is what I did.
Now … let’s briefly go back to the whole … “Don’t leave your card stored on sites”.
I call that blaming you for what an online company is lacking.
How many times after a purchase does a site ask if you want to keep your card on file for future purchases? Almost all of them.
If you are a company that is asking me if I want to keep my card on file with you … then I expect you to have some pretty darn good security … like Navy/Marine/Army/AirForce Ninja security. Invisible, land, sea or air to protect my card number. If you don’t have that …. THEN DON’T HOLD MY CARD NUMBERS AND DON’T ASK TO HOLD THEM! EVER. EVER.
I don’t expect you to take or ask to hold my card number and then have some free share-ware anti-virus program installed on your servers to take care of things for you.
Needless to say, I’m mad the account was hacked – but I’m also disappointed in Groupon.com. I will not have another account with them. It’s been 2 weeks and I have not heard from them since. I’ll be making another call this week.
Has this happened to you? Would love to hear your stories below in the comments.